When will I receive my order?
Once you have placed your order on our website, we will send you an email to confirm your order. That email will contain download instructions. If you have any questions, email us on email@example.com or WhatsApp us +64-22-161-1704 and we can walk you through the process on your phone.
What do I need to listen to the tracks?
The tracks can be downloaded on any smartphone. You will need an internet connection to download the tracks to your phone, then you will have access forever.
Does this work on iphones?
Yes, IOS (Apple) phone can be used to download the tracks. All iPhones come with a built in podcast app so you don't need to download any additional apps to your phone. If you would like to use another podcast app, we recommend trying Overcast.
Does this work on Android?
Yes, you will be able to listen on Android. If you do need help choosing the right app to listen, please reach out to us on firstname.lastname@example.org or WhatsApp us +64-22-161-1704 and we will help you. On Andriod, we recommend using Podcast Addict or Breaker on Andriod.
How long do I have to download the files?
You have 72 hours from the time your order is placed to download the files to your phone. The instructions in the order confirmation email you receive will take you through the process. The links in the email are generated once you place an order and last for 72 hours. If you do not download within this time, please contact us and we will send you another link.
Can I download and listen on my computer?
Our tracks are not currently available as MP3s and are not available for download onto a computer. You can play the tracks on your computer if you have access to iTunes.
What do I need to listen?
You need a smartphone – Android or IOS (Apple) and you will be able to listen to the tracks. If you have access to headphones or airpods, we recommend using them.
What if I get a new phone?
If you get a new phone and you lose access to the tracks you have purchased, please contact us and we will send you a new code and help you get the tracks installed on your new phone.